13 best tour operators in Russia

Review of the best according to the editorial board. On the selection criteria. This material is subjective and does not constitute advertising and does not serve as a purchase guide. Before buying, you need to consult with a specialist.

In order for a vacation trip to leave only pleasant impressions, it is important to approach responsibly when choosing a tour operator. Experts of the EXPERTPLOGY team have studied the market of travel companies and made a rating, which includes 13 tour operators that you can definitely trust. The review is compiled on the basis of an assessment of the activities of firms and feedback from their clients.

Rating of the best tour operators in Russia

Nomination	a place	tour operator	Rating
Rating of the best tour operators in Russia	1	Pegas Touristik	4.9
	2	NTK Intourist	4.8
	3	Coral Travel	4.8
	4	Biblio Globus	4.7
	5	Anex Tour	4.7
	6	TUI	4.7
	7	Sunmar	4.6
	8	Mouzenidis Travel	4.6
	9	Vedi TourGroup	4.5
	10	PAC Group	4.5
	11	ICS Travel Group	4.5
	12	Alean	4.4
	13	Ambotis	4.3

Pegas Touristik

Tour operator rating: 4.9

Site: pegast.ru

Hot line phone: 8 (800) 700-87-47.

The rating is opened by one of the world's largest tour operators, Pegas Touristik, offering holidays in 32 countries, including Russia. The travel agency cooperates with the largest hotels in all areas of recreation, sells ready-made tours, train and air tickets, works with tourists and small travel agencies, and serves corporate clients.

You can choose a tour in the numerous offices that are in each city, or use an independent search for directions on the site – thanks to the multi-stage filter on the service, you can find an ideal country in terms of climate and a suitable ticket, book a hotel after reviewing reviews. The resource also provides information on the availability of seats on air flights. All photos on the website and in catalogs are copyrighted, Pegas Touristik employees personally check each new hotel and other travel service providers with whom a cooperation agreement is concluded. There are representative offices of the travel company in almost all cities and host countries, agents, if necessary, provide assistance in settling, solve problems and emergency situations.

Dissatisfied clients of Pegas Touristik are in the minority – about 5% of the total number of tourists who used the services.

Advantages

• 32 destinations around the world;
• Travel agency representations in all host countries;
• There are own hotels in different states;
• Cooperation with the best hotels and airlines;
• Purchase of air and railway tickets;
• Customer service of any class;
• Convenient customer service;
• Permanent last-minute offers and promotions.

disadvantages

• Significant not defined.

NTK Intourist

Tour operator rating: 4.8

Site: intourist.ru

Hot line phone: 8 (495) 775-00-00

Another international travel company in the ranking with the bulk of the Russian capital, NTK Intourist, offers clients external and internal travel destinations. In 65 host countries there are travel agency offices, partnership agreements have been concluded with the best hotels in Europe, Asia, and the Mediterranean coast. Currently, Intourist does not travel to America and Australia, but is actively developing domestic Russian tourism – in our country there is something to see and where to relax, this is a great option for patriots and people with a small budget, although there are also expensive tours.

In addition to the traditional holiday on the seaside, in NKT Intourist you can purchase a sports or sightseeing tour for a couple, family or company. An easy-to-navigate website will help you navigate the offers, you can also book a place in a hotel or buy a charter plane ticket on the service.

Advantages

• Eurasian and Mediterranean tourism direction;
• Sports, sightseeing and beach holidays;
• High level of service and services provided;
• Many offers for domestic Russian tours;
• Convenient website;
• Representative offices in many host countries and cities;
• One of the largest companies in Russia.

disadvantages

• There is no direction to Australia and America.

Coral Travel

Tour operator rating: 4.8

Website: coral.ru

Hotline phone: +7 (495) 232 08 09

The bronze rating is rightfully awarded to the second largest travel company in Russia, Coral Travel, a subsidiary of the global holding OTI, which owns its own hotels around the world. The travel agent sends tourists to 34 countries of the world, including Russia, developing domestic tourism. Wherever you can fly and go on the Coral Travel voucher, there are representative offices of the company, which makes the solution of various non-standard issues quick.

The tour operator offers more than 5,000 hotels around the world, their level from 3 stars fully corresponds to the stated descriptions, there can be no unpleasant surprises for a tourist. In many exclusive hotels, tourists can only stay on Coral Travel booking, and on favorable terms!

The main area of ​​recreation is beach tourism, excursions can be included in the price of the voucher, ski tours, a developed family area of ​​leisure with children are also available. The operator serves private and corporate clients with any budget – there are economy and luxury directions.

Advantages

• Representative offices in all host countries;
• 34 countries of destination;
• Cruise vacation;
• Check-in at hotels from 3 stars and villas;
• There is a direction of family, corporate recreation;
• Budget and premium tours;
• Lots of own hotels.

disadvantages

• Not defined.

Biblio Globus

Tour operator rating: 4.7

Site: bgoperator.ru

Hot line phone: 8 (800) 775-2500.

Biblio Globus has representative offices in 45 cities of Russia and in Minsk, from where you can fly to 57 destinations around the world: tours to North and South America, to Europe, the Mediterranean coast, the East – tourists have access to rest everywhere except Australia. The tour operator also offers a lot of ways to relax: beach tours, sports trips, excursion programs for families or corporate clients, as well as shopping trips accompanied by stylists and professional shoppers.

Biblio Globus cooperates with a number of comfortable hotels, where the tour operator reservations for inexpensive rooms, it is especially advantageous to buy accommodation in advance – such offers are subject to additional discounts. Judging by the reviews, the confirmation of the purchased tours occurs instantly, the loss of the offer and the occurrence of possible problems for the tourist is excluded.

In addition to trips abroad, Biblio Globus offers educational and exciting tours within Russia, as well as a variety of river cruises on comfortable motor ships and steamers. Tourists have access to economy and VIP rest, travel agents select offers for any requests, including focusing on the estimated amount of client's expenses.

An additional feature of the company is the sale of books on various topics, which can be found on the site.

Advantages

• 57 tourism destinations, including domestic Russian;
• Shop tours;
• Bonus programs for regular customers;
• Various payment options for tours, including installments;
• Lots of early booking offers;
• Selling books on various topics.

disadvantages

• Not the most convenient site navigation.

Anex Tour

Tour operator rating: 4.7

Website: anextour.com

Phone: 8 (800) 775-50-00

The top five tour operators include the operator Anex Tour, which specializes in tours in Thailand and Spain, in total 45 destinations are available to tourists on all continents, except for the Australian one. More than 42 Anex Tour sales offices have been opened in Russia, but the purchase of vouchers is also available on the company's website, which is much more convenient for busy people, and assistance in choosing and booking can be obtained online in your personal account or by calling the hotline.

Anex Tour is one of the ten best tour operators in Russia and the CIS countries largely due to the high level of service: high-quality customer service, partnership with the best hotels around the world, providing interesting sports, sightseeing and beach tours. Anex Tour's own control department is responsible for the quality of services.

On the website you can book a hotel, buy plane tickets or a package tour, as well as learn a lot of useful things: how to cancel a ticket, how to apply for a visa online, check a receipt or choose the right seats on the plane. A maximum of useful information is presented for the tourist.

Advantages

• Many leisure options;
• Cooperation with comfortable hotels;
• Vouchers and tickets for any wallet;
• All options for spending time (sports, beach, excursions, thematic programs);
• Representative offices in Belarus, Kazakhstan, Ukraine;
• There are own hotels.

disadvantages

• High prices for excursions;
• Not a very user-friendly site.

TUI

Tour operator rating: 4.7

Website: tui.ru

Hot line phone: 8 (499) 116-38-60.

The main office of the company is located in Germany, in Russia there are many travel agency offices in different cities, from many of them it is possible to fly in 52 directions. The operator offers 3 concepts of recreation: family, youth, with children; for the full list of directions – beaches, excursions, sports, treatment. The tour can be a ready-made tourist or individually designed for the client of the company, taking into account his wishes and the available budget. Also available are cruises on the seas and oceans on comfortable tourist ships.

On the TUI website there is a convenient filter for choosing a tour on your own, on the service you can get acquainted with last minute offers, buy a gift certificate or pay for a ticket for an upcoming vacation. You can choose the place of departure according to the calendar of upcoming significant events in individual states and cities. Judging by the reviews, tourists do not have problems with placing orders and their implementation – nevertheless, a world-renowned tour operator keeps the brand and the level of service at a high level.

Advantages

• Convenient informative site;
• Departures to all popular major destinations;
• Various types of tourist programs, including individual ones;
• Best hotel deals in host countries;
• Attention to every client;
• There is a format for recreation with children and family tours.

disadvantages

• There are no some popular destinations among Russians.

Sunmar

Tour operator rating: 4.6

Site: sunmar.ru

Hotline phone: +7 (800) 775 11 50.

The next in the ranking tour operator Sunmar is included in the international holding OTI, which implies maintaining an appropriate level of work with clients. You can navigate the operator's offers on your own using the website: it contains all the information about last minute offers, special promotions and a full range of tours for every taste in 28 directions – a little for an international company, but popular main countries are involved. For tourist places belonging to the holding, it is possible to order unique wishes for the level of service, drawing up an individual recreation plan.

Customers celebrate the support of Sunmar agents at every stage of their holiday, from departure to return home. The level of organization of tours is high – all processes are brought up to perfect execution, tourists do not have any problems when checking in and serving on the spot.

Advantages

• All types of family, individual and corporate recreation;
• Departure from 37 cities of Russia;
• Accompanying clients throughout the trip;
• Convenient site navigation;
• Relatively low prices for tours to popular destinations.

disadvantages

• A total of 28 host countries.

Mouzenidis Travel

Tour operator rating: 4.6

Site: mouzenidis-travel.ru

Hot line phone: 8 (800) 707-44-09

The next in the ranking tour operator Mouzenidis Travel is from Greece, the head office of the company is located in Thessaloniki. The holding has many hotels in popular tourist places, its own excursion tours, organization of show programs.

Although the tour operator Mouzenidis Travel has been in business for over 20 years, it serves few directions, only 8 countries: Russia, Azerbaijan, Greece, Cyprus, Georgia, Armenia, Italy and Bulgaria, but there are offices in many regions of the CIS and Europe. The level of service is considered to be one of the highest in the world. Outgoing and incoming offers are available for tourists, recreation on the beach, in the mountains on skis, on lakes and cultural monuments of states. In particular, Mouzenidis Travel offers unique tours around Russia – to Baikal, to old Russian cities, to Zheleznovodsk, etc. At present, the campaign is aimed at attracting the flow of tourists to the Russian Federation.

Traditional tours and individual programs from economy to VIP class, shopping programs in Greece are available to the clients of the tour operator. You can stay in your own hotels (2-5 stars) and villas Mouzenidis Travel or use the services of partners of the company, where tourists are provided with additional discounts.

Advantages

• Beach, health, shopping tours;
• Large selection of sea cruises;
• Pilgrimage routes, popular and unique excursion programs;
• Organization of business and educational trips;
• Organization of show programs and entertainment events, master classes;
• Registration of various visas in the company.

disadvantages

• Inability to purchase a ticket online;
• Only 8 countries of service.

Vedi TourGroup

Tour operator rating: 4.5

Website: veditour.ru

Hotline phone: 8 (800) 700 43 65.

The history of the Vedi TourGroup company began with the organization of tours in the Czech Republic, over time the number of destinations expanded to 50 countries, including actively developing Russian tourism to the sights of cities and natural monuments. The tour operator organizes excursion trips of any complexity, offers beach and sports holidays, family and individual, corporate vouchers. Departures to the countries are possible from Moscow, St. Petersburg, Yekaterinburg, Samara and Rostov-on-Don, Ufa, Perm and Kazan, Nizhny Novgorod and Krasnodar by major airlines, on whose flights there are always blocks of tickets for Vedi TourGroup clients.

One of the priority areas of activity today is the development of excursions to the countries of Southeast Asia. For tourists, medical and diagnostic rest, various spa programs, in-depth study of foreign languages ​​are also available, the company's specialists organize outdoor weddings and photo sessions, various entertainment and business events. Any kind of leisure and activity is available to the client.

The company's sales offices in Russia are 13 cities, and there are representative offices in many host countries. The Czech Republic has its own transport park and hotels of the Vedi TourGroup holding. The tour operator maintains a high level of service, constantly works to improve the quality of customer service, for which he annually receives profile awards. Vedi TourGroup is a member of ATOR, RST.

On the company's website, you can book a tour or hotel online – convenient for cities where there are no sales offices.

Advantages

• Many destinations for tourism;
• Development of unique excursion programs;
• Working with private and corporate clients with any requests;
• A large selection of ready-made tours around the Czech Republic;
• Relatively low prices for tours, tickets.

disadvantages

• The predominantly European direction is well developed.

PAC Group

Tour operator rating: 4.5

Site: pac.ru

Hotline phone: +7 (800) 775-87-91.

PAC Group is one of the official ten largest companies in Russia providing business and beach sports tourism services in 51 countries. On the host continents, the operator has a network of its own hotels, contracts have been concluded for customer service in the largest holiday complexes on the seashore, ocean, and ski resorts. In the arsenal of the company there are hundreds of ready-made excursion, health, shopping tours, specialists are also involved in organizing individual and business travel programs.

Statistics show a steady growth in the tourist flow of the PAC Group, which indicates a high level of service. The tour operator develops new directions and builds up its own capacities in the host countries. So, in Italy for several years now, tourists have been carried by the company's branded buses on interesting excursion routes, and the ships of MSC Cruises have their own accompanying travel agents.

The priority and most developed areas of the company are the organization of various tours in Italy and support for ski tourism in the Alps. In 2013, the company was named the best tour operator in France.

Advantages

• Organization of group and individual tours in Europe and other countries around the world;
• Own vehicles in Italy on unique excursion routes;
• Organization of business trips;
• Online booking of rooms in partner hotels, transfers, excursions, cruises;
• Sale of tickets for airlines and railways in Russia and abroad;
• 14 representative offices in Russia and European countries.

disadvantages

• Agents offer (impose) many additional services.

ICS Travel Group

Tour operator rating: 4.5

Site: icstrvl.ru

Hotline phone: +7 (495) 748-7074

The next line of the rating was given by experts to the multi-profile tour operator ICS Travel Group, specializing in recreation for the whole family. Attention to the company should be paid to those who are going on vacation with children: the recreation program and places of settlement are chosen in such a way that parents have the opportunity to entrust their children to the specialists of specialized play centers and relax on their own for some time. Such a proposal is relevant for toddlers and adolescents from two to twelve years old; the appropriate development club is selected for them.

ICS Travel Group operates in all major tourist destinations: Europe, Africa, Asia and the Mediterranean, in total 60 countries, including the CIS countries and the near abroad. The list of services provided is increasing from year to year, providing a full service for tourists, vacationers on vouchers from economy to premium class. Agents take into account any wishes of clients, including preferences in general or individual programs. Special conditions await tourists in the direction of the Mediterranean countries – own representative offices of ICS Travel Group have been opened in the regions, where the most complete and improved package of services is provided, including on favorable terms compared to other travel companies. The company also prioritizes the development of Russian tourism, increasing the number of routes and geographic points.

In addition to classic and health tours, ICS Travel Group offers exotic programs with visits to unusual places and events in different parts of the world. VIP-service and hot tours are available to clients. The exclusive offer of the company is the provision of rental housing with the possibility of its purchase.

Departure on tickets from ICS Travel Group is possible from 16 cities of Russia by regular flights with blocks of seats for the tour operator's passengers.

Advantages

• Emphasis on family recreation programs;
• Flights to 60 countries of the world;
• Visa processing;
• Air transportation;
• Big block of burning offers;
• Rent of housing with the possibility of purchase;
• Organization of outdoor events and individual tours;
• Convenient tour constructor on the site.

disadvantages

• Not defined.

Alean

Tour operator rating: 4.4

Website: alean.ru

Phone: +7 (495) 2-300-300

Domestic operator Alean specializes in tours in Russia and the CIS countries – Ukraine, Belarus, Abkhazia, Azerbaijan, Armenia, Georgia, Kyrgyzstan and the Baltic states. Domestic tourism as a priority area has determined the widest range of services provided and ready-made tourist programs in comparison with other companies. All types of recreation are available in the listed countries: beach, wellness, sightseeing, adventure, corporate and family, agents undertake the organization of unique programs of any complexity.

Alean has a convenient informative website where you can find and book a suitable tour, excursions, children's camps and cruises on rivers and seas. If necessary, experts provide curatorial support by phone and in your personal account. The high level of interaction with the client for each agent is financially stimulated, so the employees are always friendly, sociable and client-oriented, do not impose unnecessary services, offering only the most interesting and really necessary. In the host countries, agreements have been concluded with the best hotels, boarding houses and sanatoriums. On the site you can find a lot of budgetary proposals for settlement – the company has many quotas in tourist real estate, which allows it to offer prices lower than in the case of a regular settlement without intermediaries. Tourists have access to inexpensive air and train tickets, as well as free insurance for children under 8 years old going on vacation to the Krasnodar Territory.

Cooperation with Alean is no less interesting for employees of other travel companies – the operator conducts training for agents, workshops and seminars free of charge, organizes promotional tours for colleagues in order to improve and develop domestic tourism in Russia and neighboring countries.

Advantages

• Focus on domestic Russian tourism and the Near Abroad;
• Free insurance of children on vacation in the Krasnodar Territory;
• Preferential accommodation in a number of hotels;
• Representative offices throughout Russia;
• Cooperation with the 'Give Life' charity foundation;
• Booking hotels, vouchers to children's camps, tours on the website;
• Various cruises;
• Drawing up unique programs for family, individual and corporate recreation.

disadvantages

• Lack of external referrals.

Ambotis

Tour operator rating: 4.3

Site: ambotis.ru

Hot line phone: 8 (800) 333-00-40.

Tourist operator Ambotis closes the rating, providing all known types of recreation in 26 countries of the world. The company realizes the best services, excursions and tours in Greece – from this country the active activity and formation of the holding began, its own hotels were opened at the resorts and branded excursion routes operate. In other areas, the service is actively developing, specialists are working to expand the range of services provided and improve their quality.

The benefits of the proposed tourist programs are due to the availability of regular flights, and partnership agreements have been concluded with Greek carriers on special terms.

In Greece and Italy, the tour operator offers up-to-date pilgrimage programs with the blessing of the Synod of the Hellenic Church itself, the state has a Russian-speaking priest and an Orthodox guide.

The subsidiary operator Panelin Travel Handling is responsible for the service of the services provided by the travel agency, which includes a real estate agency – in it you can not only rent an apartment or a villa, but also redeem them, and the Panelin Car Rental Service car agency provides services for renting or selling cars the company has its own network of service stations and gas stations. The holding also includes a publishing house, an advertising agency, and has established its own charitable foundation.

The full range of services can be found on the website of the tour operator Ambotis, choose a suitable tour and book it, pay, including by installments.

Advantages

• Full range of travel services in Greece and Italy;
• A total of 26 countries of service;
• Own real estate and car rental agencies;
• Pilgrimage tours;
• Online service for selection of directions, tours, booking;
• Installment payment.

disadvantages

• Imperfect service in destinations other than Greece and Italy.

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Attention! This rating is subjective and does not constitute an advertisement and does not serve as a purchase guide. Before buying, you need to consult with a specialist.